Payments FAQ

1. What is the minimum deposit at RoboMarkets?

   The minimum amount of the first fund deposit for all types of accounts is 100 USD / EUR / GBP (or the equivalent in other currencies).

   There are no amount restrictions for all the fund deposits that follow.

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2. How can I deposit funds into my account?

   Funds can be deposited into your account via bank transfer, electronic payments, bank cards, or payment terminal. The complete list of the methods available for depositing funds can be found in your Members Area as well as in the "Deposit / Withdrawal" section of our website.

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3. Is it possible to deposit funds into my account in cash at the Company’s office?

   No. Funds can be deposited only via the payment systems specified on the "Deposit / Withdrawal" page.

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4. Does the Company charge any commission for depositing funds into my account?

   No. For our clients, the commission for depositing funds is always 0% no matter what payment method they choose. RoboMarkets does not charge any additional commission. In fact, it compensates you for all expenses incurred when depositing funds.

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5. What methods of depositing and withdrawing funds does RoboMarkets offer?

   Funds can be deposited to your account or withdrawn from it via bank transfer, electronic payments, or bank cards. The complete list of the methods available for transferring funds can be found on the "Deposit / Withdrawal" page.

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6. How fast are funds deposited into the account?

   With the use of most payment systems, the funds are deposited into your account almost instantly. Other methods may take up to 2 business days.

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7. What documents do I have to provide to the Payment department when depositing funds to my account via bank cards?

   No documents are required. However, we recommend you to verify the card in advance to avoid any issues when withdrawing funds to it in the future. You are required to provide a clear copy of the card you used for depositing. The card must be signed by you. Please make sure to hide the CVV code as well as all the card digits, except for the first 6 and the last 4 digits.

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8. What do I do if the currencies of my bank card and my account at RoboMarkets are different?

   In the event that the trading account is deposited in any currency other than the currency of the trading account when it was opened, such funds will be deposited to the trading account on the basis of an internal exchange rate adopted by the Company on the date of deposit. The exchange rate can be found in the client's Members Area.

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9. I deposited funds into my account, but they have not been transferred to it. What do I do?

   If the trading account cannot be deposited automatically, the appropriate application will be fulfilled within 2 working days after the client’s notice on depositing the trading account is received. Please, submit a ticket to the Payment department, and include the screenshots/documents of the successful transfer of funds.

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10. How can I withdraw funds from my trading account?

    Please, submit a withdrawal request from the "Withdrawal" section of your Members Area. Withdrawal requests are processed within 1 business day from 9.00 AM to 7.00 PM (EET).

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11. What is the minimum withdrawal amount?

    RoboMarkets does not place any limitations on the minimum withdrawal amount. However, these may depend on the payment system you have selected for which limitations may vary. Find out more on the "Deposit / Withdrawal" page.

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12. What commission does the Company charge for funds withdrawal?

    RoboMarkets charges no commission for funds withdrawal. However, the commission may be charged by your bank or other payment systems used for the withdrawal of your funds. Take advantage of the opportunities to withdraw funds twice a month without any commissions. Read more about this service on the "Free Withdrawal of Money” page.

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13. How much time does a withdrawal procedure take?

    The execution of a request for manual withdrawal from a Client’s account is accomplished by the Finance department during the Company’s working hours, between 9.00 AM and 5.00 PM (EET), and within 1 working day from the time a relevant application for the withdrawal of such funds has been confirmed in the Client's Members Area.

    In addition, as our client, you can use the automatic withdrawal system. With the automatic withdrawal system, the funds transfer time is reduced to up to 1 minute, because this service means withdrawal requests are processed automatically. Requests may be processed not only during working hours, but also at weekends, on holidays, and even at night.

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14. Is it possible to deposit or withdraw funds at weekends or on holidays, when markets are closed?

    No. Funds can be deposited or withdrawn only during the business hours of the Payment department, from 9:00 AM to 6:00 PM (EET). However, you can also use the RoboMarkets autowithdrawal service.

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15. Is it possible to withdraw funds in case there are open positions on the account?

    Yes, if there is enough equity available on the Client's trading accounts.

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16. What payment systems does the autowithdrawal system cover?

    QIWI Wallet, WebMoney, Yandex.Money, Skrill, NETELLER.

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17. If funds have been deposited by using a particular payment system, is it possible to withdraw the funds to another payment system?

    Clients can withdraw their funds only to the payment systems that were used for depositing in the "Withdraw funds" section of their Members Area. In such case, in the first priority the funds are withdrawn to bankcards. If the withdrawal of funds is not possible into the payment systems that were used for depositing, clients can withdraw their funds through Bank Wire to a personal Bank account in the "Withdraw funds" section in Members Area.

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18. What Is the Purpose of Corresponding Banks? How do I choose a corresponding bank?

    The purpose of a corresponding bank is to perform financial operations on the basis of a correspondent agreement on behalf of another bank. You can specify some particular corresponding bank for making a transfer, in case this bank’s conditions are more convenient for you. For example, the commission amount may be lower.

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19. How do I perform an internal transfer of funds between two accounts?

    Login to your Members Area and select "Internal transfers" from the "Funds management" menu. Specify the amount to be transferred and the two accounts, the one to transfer the funds from and the other to transfer the funds to. To perform the transfer, simply enter your trading account password.

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