Top10 FAQ

1. What does "Trade flow is busy" mean?

   The "Trade flow is busy" message appears when a client sends a new order to the server without waiting for a response to the previous request. Usually this message means there is a short-term loss of connection with the trading server. If the client has not received a response from the server to their first request, then their next order is placed in queue on the client terminal.

   To resolve the issue, restart the terminal.

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2. Why does the "Not enough money" message appear when I try to open a position?

   This message means that there is not enough margin on your account to open a position of the desired volume.

   In order to avoid receiving the message, try to do one of the following:

   1. Increase the amount of free margin on your account by depositing funds or transferring from the other account.
   2. Reduce the volume of the position you want to open.
   3. Close one or several open positions on your account.

   How can I find out what the amount of margin required for opening a position is?

   To find out the amount of margin required for opening a position, use the free Trading Calculator tool.

   The formula to calculate the margin is:

   <Margin> = <Size of the contract> / <Leverage>

   A detailed example of how to use this formula is shown in the answer to "How can I calculate the margin?"

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3. How is the cost of one point calculated?

   The cost of 1 point for every financial instrument is calculated according to the following formula:

   <Cost of 1 point> = (Contract * (Price + One_Point)) - (Contract * Price)

   where:
   Contract – the contract size.
   Price – the current quote of the asset.
   One_Point – the size of 1 point.

   Example:

   We need to calculate the cost of 1 point for a position in EURGBP.

   Position type: long (Buy).
   Position volume: 1 lot (100,000 units of the base currency).
   Current price: 0.8365.
   Account currency: USD.

   <Cost of 1 point> = (100,000 * (0.8365 + 0.0001)) - (100,000 * 0.8365) = 10.00 GBP

   Due to the difference between the account currency and the asset base currency, you have to convert this number into USD. To do this, multiply it by the current rate of GBPUSD.

   10.00 GBP * 1.5417 = 15.47 USD

   You can calculate the cost of 1 point for positions in any instrument by using the Trading Calculator tool.

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4. Why do I need a demo account?

   Demo accounts have been created both for beginners with little knowledge and more experienced traders.

   1. Clients with little knowledge use them to learn the basics of trading, because using demo accounts involves no risk of loosing your funds (virtual money is used).
   2. Other traders may use demo accounts to test their new trading strategy and EA, or the conditions provided by the broker.

   After training or testing on a Demo account, you can start trading on a real account, but only if you are aware of all the operational risks involved for trading in the financial markets.

   When switching to a real account, select it according to the type of demo account you have used earlier. Below are the RoboMarkets demo and real trading accounts with corresponding conditions:

   • Demo ECN (MT4) - Prime
   • Demo (MT5) - ECN
   • Demo Pro - Pro

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5. Where can I find the list of trading instruments and the relating spread values?

   This information is available on the "Contract specifications" page.

   Before checking the specifications for the desired instrument, make sure that your account type is displayed at the top of the table.

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6. Why was the order closed without any actions on my part?

   Orders are closed automatically for the following reasons:

   1. In case of Stop Out (the margin level on your trading account reached the Stop Out value). Current Stop Out values can be found on the "Account types" page).
   2. The price reached the Stop Loss or Take Profit level.
   3. In case Trailing Stop was activated.

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7. Why was my position closed at the price that was not on the chart?

   The charts in the trading terminal are built based on the Bid price, but only long (Buy) positions are closed at the Bid price. Short (Sell) positions are closed at the Ask price.

   As a result, your short positions will be closed at the price that is not displayed on the chart, until you enable the Ask line to display in the chart settings.

   In MetaTrader terminals, it can be done in "Charts" -> "Settings".

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8. Why wasn't my order executed at the declared price?

   This may happen to Buy Stop, Sell Stop, and Stop Loss orders.

   When these orders are triggered, the system sends the Market order that is executed at the current price, which may differ from the declared price.

   Other types of pending orders (Buy Limit, Sell Limit, and Take Profit) are mostly executed at the specified price; and sometimes at the better price, if this exists on the market at the time of execution.

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9. How can I calculate the margin?

   Simply use the Trading Calculator tool, or calculate the margin by yourself according to the formula.

   The formula to calculate the margin is:

   <Margin> = <Contract size> / <Leverage>

   where:
   Contract size - the order volume in the base currency of the trading asset (the first currency in the ticker). The order volume of 1 lot for all currency pairs is always equal to 100,000 units of the instrument base currency.
   Leverage - the leverage value.

   Calculation example:

   You open a long position of 1 lot in EURUSD with the leverage value 1:20.

   <Margin> = 100,000 / 20 = 5,000 EUR

   If your account currency is USD, but not EUR, you have to convert the margin amount into your account currency. To do this, multiply it by the current rate of EURUSD (1.2345).

   <Margin> = 5,000 * 1.2345 = 6,172.50 USD

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10. Is it possible to change the base currency or the type of my account?

    No. To change the type or the base currency of the account, you have to open a new account with the desired parameters.

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11. What do I do when the charts freeze and "Pending updates" is displayed?

    The issue can be solved in two different ways:

    1. Close the frozen chart and open it again.
    2. If this doesn't help, then restart the platform and re-open the desired chart.

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12. Why does the MetaTrader 4/5 terminal state "No connection" when I try to connect to the server?

    "No connection" could be due to poor Internet connection of the user, or server issues.

    Recommended solutions:

    1. Make sure your Internet connection is stable and there are no issues with other applications.
    2. Try to rescan the servers, which are using the platform tools, by clicking "No connection" in the bottom right corner.
    3. Try to reconnect to your trading account.

    If none of the above steps helped to resolve the issue, please contact our Live Support.

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13. What do I do if MetaTrader 4/5 displays "Invalid account"?

    Make sure that the credentials you entered when connecting to your account are correct:

    • Account number.
    • Account password (do not confuse this with the Members Area password).
    • Server name.
      Instructions on how to connect to your RoboMarkets accounts, and information about all the account types and servers can be found here.

    If the credentials are correct, but you are still unable to connect to the server, then change the trading account password in your Members Area and try again.

    In case this does not help, please contact our Live Support.

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14. What is the minimum deposit at RoboMarkets?

    The minimum amount of the first fund deposit for all types of accounts is 100 USD / EUR / GBP (or the equivalent in other currencies).

    There are no amount restrictions for all the fund deposits that follow.

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15. How to trade on the TradingView platform?

    1. Get a RoboMarkets account. If you don't have an account with RoboMarkets yet, sign up in a few simple steps.
    2. Head to the TradingView platform and navigate to the live chart area. Find RoboMarkets in the list and link it to your account. You can now trade on TradingView using your RoboMarkets account.

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