RoboMarkets Wallet

1. What opportunities does RoboMarkets Wallet offer?

   RoboMarkets Wallet is the "key" for controlling all your funds at RoboMarkets. The Wallet represents several accounts with different base currencies, which are combined in the same payment service.

   You can use the Wallet:

   • To store funds that are not involved in trading.
   • As a "transfer station" for transferring funds to trading accounts.
   • To withdraw your profit.

   The Wallet is used to deposit and withdraw funds, and distribute them between all your accounts and the Wallet's transit accounts by using the internal transfer service.

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2. Why is the Wallet opened with several currencies?

   The Wallet represents several accounts with different base currencies, which are combined in the same payment service. The list of available currencies is defined by your country of residence. The complete list contains EUR and USD, which are the world's most popular currencies, along with CHF, GBP and GOLD. The Wallet multicurrency support makes it possible for clients to deposit funds in the currency that is more convenient to them.

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3. Can I have the Wallet in any currency?

   No. Your country of residence determines the currencies in your Wallet. You can find the complete list of Wallet currencies, which are currently available at RoboMarkets, in your Members Area.

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4. What currencies can be used to deposit funds to the Wallet?

   The Wallet supports 5 types of transit accounts in USD, EUR, CHF, GBP, and GOLD. If the currency of the deposited funds is different from the currency of the transit account, the funds will be converted according to the Company's internal exchange rates.

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5. What currencies can be used to deposit funds to my trading account when using the Wallet?

   Funds can be deposited to your trading account in one of the five currencies (USD, EUR, CHF, GBP or GOLD) by choosing it as a source for depositing the corresponding transit account.

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6. How can I deposit funds to my trading account if the account currency is not on the list of transit account currencies?

   You can choose any transit account to deposit funds. If the currency of the transit account is different from the currency of the account you are using for your deposits, the funds will be converted according to the Company's internal exchange rates.

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7. I chose a transit account in one of the Wallet's currencies. Can I also use it to deposit funds into my trading account, even if the currencies differ?

   Yes. However, the deposited funds will be converted into the account currency according to the Company's internal exchange rates.

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8. Why is the transit account balance different from the total balance of trading accounts in the same currency?

   The Wallet balance does not show the total balance of trading accounts. The Wallet funds do not influence the amount of funds on trading accounts.

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9. Am I allowed to transfer funds from my Wallet to the Wallet of another trader?

   No.

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10. Am I allowed to transfer funds from one of my transit accounts to the other?

    Yes. You can do this in your Members Area. During the transfer, the funds will be converted according to the Company's internal exchange rates.

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11. Where are the funds from trading accounts withdrawn to?

    The funds from trading accounts are withdrawn to the chosen transit account of the Wallet. If the currency of the trading account is different from the currency of the transit account, the funds will be converted according to the Company's internal exchange rates.

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12. How are the funds withdrawn?

    The funds are withdrawn only from the Wallet transit accounts. To withdraw funds, you are only allowed to use those payment systems that you had used for depositing.

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13. What do I do if there are not enough funds in the transit account for depositing into the trading account?

    In this case, there are several options:

    • Deposit the deficient amount into the transit account, and then deposit into the trading account.
    • Deposit the deficient amount in the transit account from another transit account, and then deposit into the trading account.
    • Deposit the sum that is available on the transit account into the trading account, and then deposit into the trading account from the other transit account.

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